What sets REALTORS® apart from non-member licensed real estate professionals is their voluntary adherence to a strict Code of Ethics. But even with the best of intentions, sometimes disagreements occur between REALTOR® members and their clients, or even sometimes between REALTORS®.
Boards and Associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation and which apply only to real estate professionals who choose to become REALTORS®.
Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with the managing broker of their firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.